Domestic India: Standard delivery usually arrives in 3–7 business days after dispatch, depending on the pincode and courier network. International: If enabled, timelines and rates vary by destination. Duties/taxes imposed by destination countries are the recipient’s responsibility unless otherwise stated. Tracking: A shipment confirmation email with a tracking link is sent upon dispatch.

Address changes are possible only before dispatch. Once shipped, redirects are not guaranteed. If a delivery attempt fails due to an incorrect/insufficient address, non‑availability, or refusal, reshipment charges may apply.

Items must be unused, unwashed, and in the same condition received, with original tags/packaging intact. Sale/markdown items may not be eligible for return or exchange (final sale). Any such restrictions will be mentioned on the product page or at checkout. Only items found defective or damaged on receipt are eligible for replacement; approved replacements/exchanges for damaged items ship in 3–5 days.

Certain categories (e.g., innerwear, hair accessories, personalized/monogrammed items, gift cards, items marked “Final Sale”) are typically non‑returnable. Any such exceptions are indicated at the time of purchase.

Submit a request: Contact our customer support with order number, item details, reason, and clear photos (for damage/defect). Inspection & Approval: Once we receive and inspect the return, we’ll notify you by email regarding approval or rejection as per policy. Outcome: If approved, we’ll process an exchange, store credit, or refund per your request and eligibility.

Hygiene & Condition: Items returned must pass quality checks (unused, unwashed, unaltered, in original packaging with tags). Items failing QC may be denied refund/exchange and returned to sender. Final Sale Items: Items purchased during certain promotions or marked “Final Sale” are not eligible for return or exchange unless defective. Multiple Returns Misuse: We reserve the right to refuse service or returns in cases of suspected misuse or policy abuse.

Approved refunds are credited to the original method of payment whenever possible; otherwise store credit may be offered. After approval, please allow up to 15 days for the refund to reflect, depending on your bank/card issuer’s processing timelines.

Return shipping charges may apply unless the item is defective, damaged, or an incorrect item was shipped. If a prepaid label is provided for an approved claim, instructions will be shared in the approval email.

For products covered by a manufacturer’s warranty, please contact the manufacturer directly for warranty claims, as applicable.

Report within 5 days of delivery with photos/videos showing the issue, plus your order number. After verification, we will replace or refund as per policy. Replacements typically dispatch within 3–5 days of approval.

Order cancellations are accepted if requested within 5 days of placing the order and before the order has been handed to a courier. If an order has already been shipped or is out for delivery, cancellation may not be possible. In such cases, you may refuse delivery at the doorstep; the order will be treated per our return process upon receipt and inspection.